How to complain about a footpath in Gurugram
No footpath, a broken one, or one you cannot walk on: who owns the road, where to file, what to write, and what to do if nothing happens. Five steps.
1. Record it
Stand where the problem is and take two or three photos that show the footpath and the road. Note the road name, the nearest landmark and the side of the road.
The Footpath Check does this for you in about two minutes: it reads your location, asks what you see and writes the complaint text at the end. Nothing is sent anywhere unless you choose to.
2. Find who owns the road
The Supreme Court puts the duty on the body that owns the road. In Gurugram that is one of six, and no public map says which road is whose. Use the description that fits; if you are not sure, file with GMDA and the CM Window, which forward complaints.
- Gurugram Metropolitan Development Authority (GMDA): Master sector-dividing roads and their service roads. Write to The Chief Executive Officer, Gurugram Metropolitan Development Authority, Sector 44, Gurugram. File: GMDA Grievance Redressal Portal · Toll-free 1800-180-1817 (GMDA, MCG and Manesar complaints) · myGurugram app
- Municipal Corporation of Gurugram (MCG): Internal roads in HSVP sectors transferred in 2017 and the nine private colonies taken over in May 2022. Write to The Commissioner, Municipal Corporation of Gurugram. File: GMDA Grievance Redressal Portal (takes MCG complaints) · Toll-free 1800-180-1817 · Haryana CM Window
- Haryana Shahari Vikas Pradhikaran (HSVP): Sectors not yet transferred to MCG. Write to The Estate Officer, HSVP, Gurugram. File: Haryana CM Window · HSVP Estate Office, Gurugram
- DTCP and the coloniser (licensed colony): Inside DLF, Sushant Lok, South City, Palam Vihar and other licensed colonies until transfer to MCG. Write to The District Town Planner (Enforcement), Gurugram, and the licensed coloniser. File: Haryana CM Window · Office of the District Town Planner (Enforcement), Gurugram
- National Highways Authority of India (NHAI): NH-48 (Delhi–Jaipur) and NH-248A (Sohna Road) and their service lanes. Write to The Project Director, NHAI Project Implementation Unit, Gurugram. File: NHAI helpline 1033 and the Rajmargyatra app · CPGRAMS (21-day norm)
- Haryana PWD (Buildings and Roads): State roads. Write to The Executive Engineer, PWD (B&R), Gurugram. File: Haryana CM Window
3. File it
Most Gurugram complaints go through GMDA's Grievance Redressal Portal, which also takes MCG complaints. GMDA lists these ways to reach it:
- Web: services.gmda.gov.in (register with your mobile number, then "Register Complaints")
- App: myGurugram, on the Play Store and the App Store
- Phone: toll-free 1800-180-1817, or 0124-2653908
- WhatsApp: 78400 01817, with your photos
- Email: services.gmda@gmail.com
For HSVP, licensed colonies and state roads, use the Haryana CM Window. For NH-48 and Sohna Road, use NHAI's helpline 1033 or CPGRAMS.
Write down the complaint number. Every later step depends on it.
4. What to write
Keep it short and specific. Say where, what is wrong, what you want done, and why it is their duty. You can copy this and fill in the brackets:
The footpath on [road name], [side] side, near [landmark], Gurugram, is [missing / broken / blocked by a structure / not continuous]. Walkers have to step onto the road here. Photos attached, taken on [date].
The Supreme Court, in Maniyar Iliyaz v. P. Ayyappan (2026 INSC 647, 19 June 2026), para 20(b), held: "If the road exists, there is a duty to ensure that there are demarcated and well-maintained footpaths for walkers."
Please [build / repair / clear] a continuous footpath on this stretch and tell me the action taken against complaint number [number].
Describe the footpath, not the people on it. A missing or blocked footpath is the road owner's failure to provide one. Street vending has its own law and belongs in planned vending zones.
5. If nothing happens
- Follow up on the same number. GMDA's portal lets you check status and ask for a call back. If it is closed without the work being done, file again and quote the old number.
- Escalate on the CM Window. Quote your first complaint number and attach the same photos.
- Ask what was done. An RTI application to the road owner can ask for the action taken on your complaint number. Ask for one record, not a survey.
- Know the legal route. Para 20(c) of the judgment lets citizens seek "restitution and compensation" from the duty bearers through constitutional and legal remedies. That is a step to take with a lawyer.
Put it on the record
One complaint fixes one stretch. Many checks in one place show a pattern that officials and courts take seriously. Add your check to the public Gurugram map so it counts in the report.